Data & Plugin Removal

1. Overview

genit lets you connect third-party accounts — Facebook Pages, Instagram Business profiles, Meta Ads accounts, Threads profiles and others — so our agents can publish content, read engagement and pull insights on your behalf. You stay in control: every connection can be disconnected at any time, and you can request a full deletion of the data we have stored on your behalf.

This page tells you exactly how to do that. It covers three things:

• How to disconnect a single plugin from inside genit.
• How to revoke genit's access directly from the third-party platform (Facebook, Instagram, Meta Business, Threads, etc.).
• How to request a permanent deletion of any data we may still hold (e.g. cached account metadata, scheduled posts).

2. Disconnect a single plugin in genit

The fastest way to remove a plugin is from inside the genit app. We immediately delete the encrypted access token we hold for that target and stop any scheduled work that depends on it.

1. Sign in to genit at trygenit.com.
2. Open Plugin from the navigation menu.
3. Find the card for the platform you want to remove (Facebook, Instagram, Meta Ads, Threads, …) and click Manage.
4. In the dialog, locate the specific Page, Instagram account, Ad account or Threads profile you want to unlink and click Disconnect, then Confirm.

Disconnecting one target does not affect the others. For example, you can remove a specific Facebook Page while keeping Instagram publishing connected.

3. Revoke all Meta access at once

When you sign in with Meta, that single Meta login powers Facebook Pages, Instagram Business accounts and Meta Ads inside genit. If you want to wipe every Meta connection at once:

1. Open Plugin in genit.
2. ClickManage on any Meta surface card (Facebook, Instagram, or Meta Ads).
3. At the bottom of the dialog, click Revoke Meta access entirely, then confirm.

This removes every Facebook, Instagram and Meta Ads plugin tied to your Meta identity for this organization, and deletes the encrypted token genit stored.

4. Revoke from Facebook directly

You can also revoke genit's access from your Meta account settings — this works even if you have lost access to genit.

1. Sign in to Facebook and go to Settings → Business Integrations.
2. Findgenit in the list of connected apps.
3. ClickRemove, then tick "Delete all posts, videos or events genit posted on your timeline." if you also want to remove the content created via genit.
4. Confirm by clicking Remove.

Facebook will instantly invalidate the access token. genit detects the revocation on the next request and marks the plugin as revoked in your dashboard.

5. Revoke from Instagram directly

Instagram Business plugins live under the linked Facebook Page. To revoke them from Instagram's side:

1. Open the Instagram mobile app, go to your profile, tap Settings → Account → Apps and websites.
2. Open theActive tab.
3. Findgenit and tap Remove.

Alternatively, revoking the parent Facebook Page connection (Step 4) automatically revokes Instagram access since the two share an access token.

6. Revoke Meta Ads / Business Manager access

To remove genit from your Meta Business Manager:

1. Go to business.facebook.com → Settings → Apps.
2. Selectgenit from the connected apps list.
3. ClickRemove, then confirm.

This severs genit's ability to read or write any ad accounts, campaigns or insights under your Business Manager.

7. Revoke Threads access

Threads uses a separate OAuth flow from the rest of Meta, so it must be revoked independently.

1. Open the Threads app, go to your profile, tap the menu, then Settings → Account → Websites and apps.
2. Findgenit in the list of connected apps.
3. TapRemove to revoke the token.

You can also disconnect from inside genit by following Step 2 and selecting your Threads profile.

8. Request a permanent data deletion

Disconnecting a plugin immediately deletes the encrypted access token we held for it. However, depending on what you used genit for, we may also have stored: cached account metadata (profile name, account id), the content of scheduled or published posts you composed, and aggregate engagement metrics fetched on your behalf.

To request a permanent deletion of all data genit holds for you:

1. Email hello@trygenit.com from the email address associated with your genit account.
2. In the subject line, write "Data deletion request".
3. In the body, tell us which connection(s) you want deleted, or say "all data" to delete everything.

We will confirm receipt within 2 business days and complete the deletion within 30 days, in line with our Privacy Policy. You will receive a confirmation email once the deletion is done.

9. Questions?

If anything in these steps doesn't work for you, or if you can't find the genit entry in the third-party platform's settings, please reach us at hello@trygenit.com and we'll help you complete the removal manually.