A unified inbox for social, email, and business messages
Bring supported DMs, mentions, and email conversations into Genit so people and AI agents can respond with shared context.
01 // Architectural Thesis
Architectural Thesis
“Every conversation, one place: Moving from isolated prompts to autonomous marketing execution.”
Genit's inbox reduces the cost of switching between communication tools. Connect supported email, social, and messaging accounts, view conversations together, and let authorized agents help manage repetitive customer communication.
Key Outcomes & Impact
Outcome 01
Centralize conversations from supported channels
Outcome 02
Reply without changing apps for every message
Outcome 03
Use brand and campaign context while responding
Outcome 04
Combine human judgment with agent assistance
How Unified Inbox operates.
A deterministic, three-stage pipeline that pairs autonomous agent action with structured verification.
Step 01Phase
Connect communication channels
Authorize the email, social, and messaging accounts your team uses.
Step 02Phase
Work from one queue
Read and manage available conversations in a unified operating view.
Step 03Phase
Respond with context
Draft or send responses using the relevant brand, campaign, and conversation history.
System capabilities & feature specifications.
Social conversations
Manage supported direct messages and mentions from connected social accounts.
Email inboxes
Work with connected Gmail and Outlook conversations alongside other channels.
Messaging apps
Support business conversations across available WhatsApp, Messenger, Telegram, and Slack connections.
Agent-assisted replies
Let an authorized agent help draft or handle routine communication while your team retains control.
Frequently asked questions.
What is a unified marketing inbox?
It is a single workspace for conversations that would otherwise be split across social, email, and messaging accounts.
Can AI agents reply to messages?
Genit can assist with replies and use connected tools when authorized. Exact actions depend on the channel, permissions, and your approval settings.
Which inboxes can I connect?
Genit's catalog includes Gmail, Outlook, Instagram, LinkedIn, X, WhatsApp Business, Messenger, Telegram Business, and Slack, with channel-specific availability.
Ecosystem Navigation
Adjacent capabilities in the ecosystem.
Genit agents share memory across all modules. Inspect another specialized capability or deploy unified inbox in your brand workspace.
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